Refund of money charged when we already cancel the service

They are charged me $ 89.99 when I cancel my subscription, it is the second time they do so. If they do not refund the money and also cancel the subscription, I will be filing a complaint.

Hello Jaime,

We are really sorry for the inconvenience caused to you.
We will check and help you to resolve this issue.
We have sent you an email asking for a few details and please reply to that email for further assistance.
Thank you.