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Hi Brigitte,
The support available here is in English currently. You can for example use Google Translator (https://bit.ly/2xAiEc8) for translation purpose.
If you require support in your language, you can raise a request via this link : https://bit.ly/2UM5UqN
We're replied to your private message (Facebook). We request you to maintain the conversation in a single thread to keep it simple.
Thank you for your understanding in advance!