Refund of Subscription for Trial signed up

Hello Hon,
Sorry for the inconvenience.
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Last year I  cancelled my trail package before the expiry date. This  has been acknowledged and expecting to hear/advise from AVG about the refund.
So far no news from them. If refund has been effected i would expect at least a Note or direction for verification.   
Any advice please?
T

Hello Hon,
Sorry for the inconvenience.
We will help you to check and clarify it. 
It isn't recommended to share account/order, personal info over this public post
We have sent you an email to your registered email address. Please check for the email and revert to us.
Thank you.