Refund on avg vpn

Hi Grant,

We're glad to help you with this.
Upon checking our records, we see that you've raised a refund request & the concerned team has already initiated the refund process. 
Also, we see that an email confirming the same has been sent.
If you still require assistance regarding this, feel free to write back to us.

Hi  . How do I get a refund for avg vpn
when I full out the refund form
 I'm told that I need to enter the correct email address. Even though this is the email address that I log in with . And it's the same email address that I receive avg emails on. What am I doing wrong or is there just something wrong with the refund form 
Hi Grant,

We're glad to help you with this.
Upon checking our records, we see that you've raised a refund request & the concerned team has already initiated the refund process. 
Also, we see that an email confirming the same has been sent.
If you still require assistance regarding this, feel free to write back to us.