Hi Deb,
We acknowledge your refund request.
We assure you that we have not processed any unauthorized payments from your card or account.
We can help you with the refund request and further details regarding the subscription. Please confirm, if we can proceed with the refund.
If you prefer phone support, you can use the following number to contact our phone support: +1 925 732 4274
It appears I have a subscription for AVG TuneUp Premium for Mac.
I have no recollection of taking this out. I have not used it, and the only reason I know it's there is that I have had £104 taken from my Paypal account. It has taken me all morning to get to the bottom of why, and what this is. From Googling, there are hundreds of people with similar issues. I do expect a company with a solid reputation such as AVG to be more transparent and forthcoming.
It now looks like I need to phone a US number to request a refund.
Can anyone reassure me I'm not going to get stung with a huge overseas phone bill now, and that I will actually receive a refund?
Hi Deb,
We acknowledge your refund request.
We assure you that we have not processed any unauthorized payments from your card or account.
We can help you with the refund request and further details regarding the subscription. Please confirm, if we can proceed with the refund.
If you prefer phone support, you can use the following number to contact our phone support: +1 925 732 4274