Refund processed but not received after 7 business days

AVG Subscription
1

Hello AVG Support,

My refund of ₱790 has already been processed. I received an email from AVG saying that the refund was “on its way” and should arrive within 5–7 business days.

It has now been more than 7 business days, but I still haven’t received the refund. I paid using a Maya Visa card.

Could someone please help me check the status of my refund and tell me what I should do next? If possible, I would also like to know how I can obtain the refund transaction/reference number so my card provider can trace it.

Thank you.

2

Hi @Roljune_Monterona,
I can see you have reached out to our support team directly on this issue.
If you have not had a follow-up within 48 hours, please message me back so I can investigate this further.

3

Hi,

Thank you for your response.

I understand that I should wait 48 hours for a follow-up from the support team. However, I would like to clarify that the refund has already exceeded the original 5–7 business-day timeframe stated by AVG.

The refund amount is ₱790, and I paid using a Maya Visa card. I still have not received the refund.

If I do not receive a follow-up within 48 hours, could you please help investigate the refund and, if available, provide the refund transaction/reference number? I would like to give this reference to Maya so they can trace the refund on their end.

Thank you for your assistance. I appreciate your help in resolving this.

4

Hi,

Thank you for your response.

I understand that I should wait 48 hours for a follow-up from the support team. However, I would like to clarify that the refund has already exceeded the original 5–7 business-day timeframe stated by AVG.

The refund amount is ₱790, and I paid using a Maya Visa card. I still have not received the refund.

If I do not receive a follow-up within 48 hours, could you please help investigate the refund and, if available, provide the refund transaction/reference number? I would like to give this reference to Maya so they can trace the refund on their end.

Thank you for your assistance. I appreciate your help in resolving this.

5

Thanks for this followup @Roljune_Monterona, I will investigate this further and follow up with you soon.

6

Hello AVG Support,

I’m following up again regarding my ₱790 refund. I was previously informed that the refund had already been processed and that it should arrive within 5–7 business days, but as of today, September 24, 2026, I still have not received the refund.

I have already waited beyond the expected processing period. Could you please check the status of my refund and provide me with the refund transaction/reference number or ARN so I can also contact Maya and have the transaction traced?

My refund was supposed to be returned to my Maya Visa card ending in 7868.

Please help me resolve this as soon as possible. I would appreciate a clear update on where the refund currently stands and when I can expect to receive the money.

Thank you.

7

Hello AVG Support,

I’m following up again regarding my ₱790 refund. I was previously informed that the refund had already been processed and that it should arrive within 5–7 business days, but as of today, September 24, 2026, I still have not received the refund.

It has now been longer than the expected processing time. Could you please check the status of my refund and provide me with an update?

If possible, please provide the refund transaction/reference number or ARN through private message/email, so I can also coordinate with my payment provider to trace the refund.

I would appreciate your assistance in resolving this as soon as possible. Thank you.