hi, i already checked my account and still, no money had been transferred. how do i solve this? are you sure you've already processed it?
Hello Sophia,
We will certainly check your refund status.
We couldn't locate any recent charges under the e-mail address you used to contact us here. Do you have any case number/confirmation of the ticket you submitted?
I subscribed for the trial of AVG tuneup, I was automatically billed for the subscription. i do not intend to purchase the product. I requested for a refund and got an email saying it was already on the process. It's already been almost 7 days and i still haven't receive my money. when will i get my money back?
Hello Sophia,
We will certainly check your refund status.
We couldn't locate any recent charges under the e-mail address you used to contact us here. Do you have any case number/confirmation of the ticket you submitted?
Thank you for writing back.
We would like to inform you that the refund for AVG TuneUp was successfully processed on 10/22/19. The refunded amount was returned to the payment method used to make your purchase.
If you have not received the refund, we recommend that you get in touch with your bank directly and inquire about it.
my order number is (# removed) and my email used for the purchase is (removed) Thank you.