Hi, I am following up on my refund from March 13th (Order ID: #AGAP1675781332**). My bank confirmed that there is no pending transaction and no refund has been initiated from your side. Please escalate this to your billing department and provide me with the ARN (Acquirer Reference Number) or a proof of payment immediately**
I will initiate a chargeback through my bank against AVG if I do not receive the official payment confirmation or the funds immediately. My bank confirms no refund has been processed from your side since March 13th.