Hi, AVG have renewed my subscription, but I didn’t know I was signed up for Auto-renew. I am trying to get a refund, but the chat box is saying I’m connected to the chat, but then says one moment and doesn’t let me type anything. It has been like this since last night, what can I do to cancel this and get my refund? Thank you
I am sorry you’re dealing with this. If the AVG chat is not letting you type, I would try a different browser or device first and also disable any ad blockers or extensions that might interfere with the chat.
You can also log in to your AVG account and turn off Auto Renewal so you do not get charged again. For the refund keep a copy of your renewal email and payment receipt, then contact AVG Support through another available support option and explain that the subscription renewed automatically without you realizing auto renewal was enabled.
If the charge was made very recently, I would request the refund as soon as possible and clearly mention the renewal date and amount charged. If you paid through a third party such as Google Play or Apple, you may need to request the refund through that platform instead.
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Thank you for your help. My laptop is running windows 7 so I think that was the issue. I did it on my phone in the end. It was very frustrating in the chat with them insisting I could only have 30% back then after I refused multiple times they said I could have 50%. I told them multiple times I couldn’t afford it but they kept insisting I accept their offer. I had to keep refusing and pointing out their 30 day guarantee. It took a lot of messaging and a lot of stress with me worrying I wouldn’t get a refund. They eventually said they were issue initiating a refund of my payment, so hopefully it’s the full amount. Thank you again for taking the time to help me.