Hello David,
We are sorry to hear about that. Upon checking your records, we see that you had 2 licenses for Driver Update and an active subscription for AVG Ultimate multidevice. Since this is a public forum and it is not a best practice to share your personal information like email address, order reference numbers to validate your account details, we suggest you to contact our sales support team ( https://support.avg.com/support_sales_chat ) to validate your information and get further help.
Feel free to let us know if you require any further assistance. Thank you.
Why is the information supplied not simplified I asked for refund for auto payment and was refunded a reasent purchase instead ??
Hello David,
We are sorry to hear about that. Upon checking your records, we see that you had 2 licenses for Driver Update and an active subscription for AVG Ultimate multidevice. Since this is a public forum and it is not a best practice to share your personal information like email address, order reference numbers to validate your account details, we suggest you to contact our sales support team ( https://support.avg.com/support_sales_chat ) to validate your information and get further help.
Feel free to let us know if you require any further assistance. Thank you.