Refunds & no acknowledgements

Hello John,

We're sorry that you feel this way.
We've replied to your original post. https://support.avg.com/answers?id=9065p000000Q7uX Please reply to the original post to get a quick solution. 
In addition, we've sent you an email. Please check and revert back to us.
Here is your 13748186 reference number. 

Thank you.

Hello John,

We're sorry that you feel this way.
We've replied to your original post. https://support.avg.com/answers?id=9065p000000Q7uX Please reply to the original post to get a quick solution. 
In addition, we've sent you an email. Please check and revert back to us.
Here is your 13748186 reference number. 

Thank you.

This is my 3rd attempt to try and rectify what appears to be a minor problem regarding the above!
Dinesh Krishan answered my first one with…no invoice,reference nos,no location of order etc,etc,etc,…KNOW I get…NO ticket reference,after giving them all relevant info as requested.
I now give up and will never recommend you guys to anyone.
John Morrison…Vice President, National Seniors Australia…with 144,000 members!!