Refunds of my order because AVG doesn't work!

Hello Rosy,

I regret for the inconvenience caused. The standard price of AVG Internet Security Unlimited is € 54.99. The price € 41,24 you were offered for is a discounted one. You can request for refund for the recent purchase of AVG Internet Security Unlimited from this link: https://support.avg.com/RefundForm and purchase the product in offer price from the link you have provided. Once you complete the purchase, please follow the steps from this link to activate this purchase in your computer: http://support.avg.com/SupportArticleView?urlname=Activate-AVG-Zen-Protection-Performance-or-Ultimate. If you face any difficulties feel free to contact us.

First all, I would like to know why I can't get support in my own language: "Italian"?!?!?! My English isn't so good, I hope I can make myself clear. And it's been really hard find a way to contact the support, really hard!!!
Today I update my subscription of AVG Internet Security Unlimited on the website from my account with the order n. 701-9206176 (payed € 55,99), but when I enter in my AVG I get the message that it's expaired and I have to upgrade it!
If I click on the upgrade button I get here: AVG Internet Security - Senza limiti where the cost of it is € 41,24! Why there is this difference in the cost of it? Why I payed € 55,99 instead of € 41,24 and it doesn't even works!?
I would like to ask a refund for my order n. 701-9206176, and I have to think if I still want to keep AVG as antivirus and internet security software, because every year is a pain upgrade!
I wait for your reply, a PM would be more suitable if possible, but I don't know how to do it here, and I wait for details about my refund.
Regards
Rosy B.

Hello Rosy,

I regret for the inconvenience caused. The standard price of AVG Internet Security Unlimited is € 54.99. The price € 41,24 you were offered for is a discounted one. You can request for refund for the recent purchase of AVG Internet Security Unlimited from this link: https://support.avg.com/RefundForm and purchase the product in offer price from the link you have provided. Once you complete the purchase, please follow the steps from this link to activate this purchase in your computer: http://support.avg.com/SupportArticleView?urlname=Activate-AVG-Zen-Protection-Performance-or-Ultimate. If you face any difficulties feel free to contact us.