'refused to connect' message after installing AVG on smartphone

Android products
4

Hi Deborah.
If you are using AVG AntiVirus free, please uninstall it and verify if the issue is resolved.
This will help us make sure whether AVG is causing this issue or not.

5

Hi Avinash,
I uninstalled AVG AntiVirus as you suggested, and still I could not connect so obviously it was not an AVG problem! It was easily resolved by resettting the router and then I re-installed AVG, all now works perfectly.
Thank you for your help. 
Deborah

3

Hi Avinash,
I uninstalled AVG AntiVirus as you suggested, and still I could not connect so obviously it was not an AVG problem! It was easily resolved by resettting the router and then I re-installed AVG, all now works perfectly.
Thank you for your help. 
Deborah

1

Hello, I installed AVG on my smartphone yesterday - just basic security, not VPN - & this morning cannot connect to certain websites, including Amazon & Google. Just get a 'Amazon/Google refused to connect' message. Is this AVG or unrelated? How do I solve this, please?

2

Hi Deborah.
If you are using AVG AntiVirus free, please uninstall it and verify if the issue is resolved.
This will help us make sure whether AVG is causing this issue or not.