Hello Patty,
We are sorry to hear that. It seems that you have wrong version of AVG installed. To fix this issue, we suggest you to completely remove and reinstall the correct product from this link http://files-download.avg.com/inst/mp/AVG_Antivirus_1924.exe.
Thank you
I think I have it down loaded but when I go to the help drop down menu I do not see Reactivate selection so that I can enter my license number
Hello Patty,
We are sorry to hear that. It seems that you have wrong version of AVG installed. To fix this issue, we suggest you to completely remove and reinstall the correct product from this link http://files-download.avg.com/inst/mp/AVG_Antivirus_1924.exe.
Thank you