Hi Gail,
We will help you to sort out the issue.
We'd request to uninstall AVG using clear tool and install it again https://support.avg.com/SupportArticleView?l=en&urlName=Uninstall-AVG-software-Clear-Remover&supportType=home
Refer this article for installation https://support.avg.com/SupportArticleView?urlname=Install-AVG-Internet-Security
Let us know, if you face the same issue again.
Had to uninstall AVG internet security this morning. Trying to reinstall but keep getting a message that I have an older version of AVG (even though I uninstalled it 6 times). Any ideas how to get this to stop? Getting very frustrated that I am paying for a subscription that I now cannot use.
Hi Gail,
We will help you to sort out the issue.
We'd request to uninstall AVG using clear tool and install it again https://support.avg.com/SupportArticleView?l=en&urlName=Uninstall-AVG-software-Clear-Remover&supportType=home
Refer this article for installation https://support.avg.com/SupportArticleView?urlname=Install-AVG-Internet-Security
Let us know, if you face the same issue again.