Dear Alok,
I'd already tried that (several times) and it didn't work.
However I solved that particular issue by going to Task Manager, finding the AVG installation was (supposedly) running, and stopping it. I then tried to rerun installation but it stopped with a message that I was not connected to the Internet, which was clearly incorrect.
The version of AVG antivirus that I was trying to run was the one that downloaded when I pressed the Download button on the email notifying me of my subscription renewal. So I logged in to My Account on AVG and downloaded the version from there. The AVG_Antivirus_nnn.exe file had a different nnn extension from the one I had been trying to run. It installed perfectly! Hope this will help others with a similar problem.
Dear Alok,
I'd already tried that (several times) and it didn't work.
However I solved that particular issue by going to Task Manager, finding the AVG installation was (supposedly) running, and stopping it. I then tried to rerun installation but it stopped with a message that I was not connected to the Internet, which was clearly incorrect.
The version of AVG antivirus that I was trying to run was the one that downloaded when I pressed the Download button on the email notifying me of my subscription renewal. So I logged in to My Account on AVG and downloaded the version from there. The AVG_Antivirus_nnn.exe file had a different nnn extension from the one I had been trying to run. It installed perfectly! Hope this will help others with a similar problem.
Hello Geoffrey,
I'm sorry to hear that you're experiencing issues with AVG Antivirus. The issue might be because of previous old AVG traces. In this case, I request you to remove AVG completely along with any previous traces using the AVG clear tool/AVG Remover tool and then do a fresh installation of AVG. This will ensure that none of the previous traces of AVG are left on your computer and you have an updated version.
Please follow the instruction ( http://support.avg.com/SupportArticleView?urlname=How-to-troubleshoot-issues-after-upgrade-to-the-latest-AVG-antivirus-product ) to run AVG Remover tool and AVG Clear tool.
After the computer reboots, you can follow the instruction to download/install/activate AVG Antivirus (AVG Internet Security).
Best regards,
Alok.
I have been trying to reinstall this program for which I have a current subscription. However, when I try to do so I receive a message "Installation already in progress. Another AVG installation is already in progress. (Error code: Oxe001f921)"
Any help in getting back my protection would be gratefully received.
Hello Geoffrey,
I'm sorry to hear that you're experiencing issues with AVG Antivirus. The issue might be because of previous old AVG traces. In this case, I request you to remove AVG completely along with any previous traces using the AVG clear tool/AVG Remover tool and then do a fresh installation of AVG. This will ensure that none of the previous traces of AVG are left on your computer and you have an updated version.
Please follow the instruction ( http://support.avg.com/SupportArticleView?urlname=How-to-troubleshoot-issues-after-upgrade-to-the-latest-AVG-antivirus-product ) to run AVG Remover tool and AVG Clear tool.
After the computer reboots, you can follow the instruction to download/install/activate AVG Antivirus (AVG Internet Security).
Best regards,
Alok.
Geoffrey, I am sorry you have to go through so many process.
I am happy to hear that you were able to complete the installation.
The solution you have provided will be helpful to our customers.
I appreciate your time and co-operation.