Hi George,
We apologize for the inconvenience caused. You can find answer to your question together with your another post here ( https://support.avg.com/answers?id=906b0000000578w). Please try to keep the whole conversation in one question/thread to speed up resolution. Thank you. Komal, AVG Customer Care.
Five days ago I turned my computer on and discovered that the AVG symbol had an exclamation mark in the center. I clicked on the symbol and discovered that two of my normally green circles were red. I clicked on the button "Fix Now" but that did nothing. So, I then turned my computer off, waited 15 seconds and then turned it back on. AVG opened with the same results.
I then called your toll free telephone support number but was told that you no longer support AVG Antivirus Free. However it was suggested to me that I uninstall AVG from my computer then reinstall it. I then went to my [Control Panel] then [Add/Remove Programs] and removed AVG. I then restarted my computer. I went to your web site and downloaded the latest version of AVG Antivirus Free and tried to install it. I got an "installation failure" screen.
I then went to your support web site and tried to log onto your "Support Community" but my browser will not work with your web site. However, I found a telephone number that I has to pay to use for support. The young man who answered told me that I had to download and run "AVGRemove.exe first. I downloaded it and ran it. I then tried to reinstall AVG Antivirus Free again. I got the same "Installation Failed" screen. I called your support team again and told them what happened. They told me I had to pay them $19.99 for them to install your program. I told them that was not possible because I have a dial-up connection to the internet and it was very slow. I was then told there was nothing I could do.
So, I am now writing to you begging you to send me a step by step list of things I need to do to reinstall AVG Antivirus Free.
Thank you so much for your help.
George Shaver
I then called your toll free telephone support number but was told that you no longer support AVG Antivirus Free. However it was suggested to me that I uninstall AVG from my computer then reinstall it. I then went to my [Control Panel] then [Add/Remove Programs] and removed AVG. I then restarted my computer. I went to your web site and downloaded the latest version of AVG Antivirus Free and tried to install it. I got an "installation failure" screen.
I then went to your support web site and tried to log onto your "Support Community" but my browser will not work with your web site. However, I found a telephone number that I has to pay to use for support. The young man who answered told me that I had to download and run "AVGRemove.exe first. I downloaded it and ran it. I then tried to reinstall AVG Antivirus Free again. I got the same "Installation Failed" screen. I called your support team again and told them what happened. They told me I had to pay them $19.99 for them to install your program. I told them that was not possible because I have a dial-up connection to the internet and it was very slow. I was then told there was nothing I could do.
So, I am now writing to you begging you to send me a step by step list of things I need to do to reinstall AVG Antivirus Free.
Thank you so much for your help.
George Shaver
Hi George,
We apologize for the inconvenience caused. You can find answer to your question together with your another post here ( https://support.avg.com/answers?id=906b0000000578w). Please try to keep the whole conversation in one question/thread to speed up resolution. Thank you. Komal, AVG Customer Care.