Reinstalling AVG internet security

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I had an issue with Int Sec the AVG didn't fix, so I un-installed it end re-installed it, but although it appears to be working, I haven't been asked for my passcode and only have the free trial - I have a two year, two computer subscription. Should I have downloaded a different file?
Many Thanks
John Marks 
Hi John,

We are sorry to hear this

We will help you to resolve the issue.

It isn't recommended to share account/order, personal info over this public post
We have sent you an email to your registered email address. Please check for the email and revert back to us.