I repaired the AVG - the version is now: 16.121.7859.
I still have the same problem. After AVG finishes scanning an email it appears in the Inbox (presumably when it’s OK) but sometimes nothing happens – the email does not go to the Spam or any other folder. Is it possible that AVG displays the message that it is scanning when there is no new emails to be scanned?
Hello Tomasz,
We regret for the inconvenience. We would request you to confirm whether all your incoming emails are get rejected or from particular domain. If the email gets rejected from particular domain, we would request you to check with your spam folder and let us know the status. Thank you.
I can see that AVG is checking an email. No new emails are added to the inbox. Where do the rejected emails go?
Hello Tomasz,
We have sent you an email instruction to get connected with our technical support team. Please follow those instructions to get in touch with them and you should be able to resolve your issue.
Please feel free to get back to us for further assistance.
Thank you.
AVG version:16.111.7797
AVG Framework version: 1.132.2.3875
Setup version: 1.132.2.38575
Do you want me to desable and then repair or to try repair first?
Tomasz,
Thank you for your information. We suggest you to disable your AVG program http://avgclick.me/TempDisableAVG and check if all your emails are receiving under your inbox. Let us know the exact version of AVG program you have installed. Please try to repair your AVG program avgclick.me/RepairAVG and check for the results. Thank you!
Hello Tomasz,
We really appreciate your cooperation with us. Since you have mentioned that your email's are disappearing after AVG Scanning we would request you confirm whether you are accessing your emails in email Client like (Outlook or windows live mail). Thank you.
Hello Tomasz,
We can understand your concern. Please try to repair the AVG Program and then try to scan your emails with AVG. If you are still facing the same issue please let us know, we are here to help you. Thank you.