Remote access trojan or rat

Viruses & Threats
3


Hello Jerald,

We will check this for you.
AVG Internet Security will protect your computer against malware.
May I know whether you receive any unwanted popup or message on your computer?
If yes, please provide us with a screenshot of the threat e-mail/popup that you have received to check and assist further.
Refer to this article for the steps to capture the screenshot: https://bit.ly/2Y6RCDP
You can post the screenshot here on your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.
Thank you.

1

Not connect to internet but need help getting rid of the rat. Have done cmd and found it there. Ran avg on ransom ware and stop all remote access. Still can't get rid of the rat. What to do?

2


Hello Jerald,

We will check this for you.
AVG Internet Security will protect your computer against malware.
May I know whether you receive any unwanted popup or message on your computer?
If yes, please provide us with a screenshot of the threat e-mail/popup that you have received to check and assist further.
Refer to this article for the steps to capture the screenshot: https://bit.ly/2Y6RCDP
You can post the screenshot here on your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.
Thank you.