Remote Desktop AVG Port Reset

AVG Protection
6

Hello Fen. 
Thank you for contacting AVG Support Community. 
We're sorry to hear that you're facing this trouble. 
We will certainly check and help you. 
Please confirm the operating system(Windows 7, Windows 8, Windows 10, Windows 11) which you are using on your PC. 
Please remove all the old traces, reinstall the program and check if that helps. 
Please refer to the below article to run AVG Clear tool. 
https://support.avg.com/SupportArticleView?urlname=uninstall-avg-software-clear-remover
After running the clear tool, please reboot the PC to apply the changes and install AVG Antivirus free using the below article. 
https://support.avg.com/SupportArticleView?urlname=install-avg-antivirus-free
Please monitor and keep us updated. 
Thank you for your understanding and cooperation.

3

Hello Fen,

My name is Jovana and I'm with AVG senior support. Please accept my apologies for the delay. 

Also, I'm sorry for the misunderstanding. Thank you for pointing out this occurrence to us. We've reached out to our specialists so they can check and confirm why is this happening. 

As soon as I get an update, or in case they need some additional information, I'll let you know immediately. 

Thank you for your patience. 

Jovana

7

Hello Fen,

My name is Jovana and I'm with AVG senior support. Please accept my apologies for the delay. 

Also, I'm sorry for the misunderstanding. Thank you for pointing out this occurrence to us. We've reached out to our specialists so they can check and confirm why is this happening. 

As soon as I get an update, or in case they need some additional information, I'll let you know immediately. 

Thank you for your patience. 

Jovana

1

Hello.
I use AVG Internet Security.

For Remote Desktop access I use a different-from-default (3389) listening-port number.

Each time AVG updates, the port number I use (set in registry by RegEdit) seems to get reset to the 3389 default listening-port number and I have to reset it back to my own chosen port number.

Why does an update of AVG do this (assuming AVG is the culprit, but it does seem to happen with every AVG update) and is there anything that will prevent ot from happening? (It's easy to correct, as long as I'm at home at the time; if I'm away and dependent on my RDC access working it's a bit more of a problem!)

Thanks,

Fen.

2

Hello, again, Fen,

When you get a chance, could you please provide us with a screenshot of the particular registry key in RegEdit for this listening port? 

This will help us in further investigation.

Thank you very much. Jovana

4

Hi,

You're misunderstanding - the problem is resolved for now - but will occur again when AVG next publishes an update, which will re-create the problem. Also, I am not using AVG free.

I am asking why updates of AVG seem to reset the RDC listening port to the 3398 default.

Thanks,

Fen.

5

Hello Fen. 
Thank you for contacting AVG Support Community. 
We're sorry to hear that you're facing this trouble. 
We will certainly check and help you. 
Please confirm the operating system(Windows 7, Windows 8, Windows 10, Windows 11) which you are using on your PC. 
Please remove all the old traces, reinstall the program and check if that helps. 
Please refer to the below article to run AVG Clear tool. 
https://support.avg.com/SupportArticleView?urlname=uninstall-avg-software-clear-remover
After running the clear tool, please reboot the PC to apply the changes and install AVG Antivirus free using the below article. 
https://support.avg.com/SupportArticleView?urlname=install-avg-antivirus-free
Please monitor and keep us updated. 
Thank you for your understanding and cooperation.