Remote Desktop Connection

AVG Protection
3

Hello Eamonn,

We understand your concern.

We will help you to resolve the issue.

Please follow the below steps to configure the firewall and check if it works:

Open AVG Internet Security -> Click on Menu in the top right corner -> Settings -> Components -> Firewall -> Customize -> Network Profiles -> Change the network profiles from Public to Private.

Please get back to us if the issue persists, so that we will check and proceed further.

Thank you.

1

Hi,

I have AVG Internet Security, version 19.5.3093 (build 19.5.4444.501).

My hardware people have installed a Draytek router at our business. Using the Draytek VPN client, I can access PC's at my business with Microsoft Remote Desktop Connection; but ONLY if I disable the AVG firewall.
With the version I have, by clicking on the Hacker Attacks tab and switching off the Enhanced Firewall, I have access to the PC. Obviously, I am not happy to have my firewall disabled.
I have been looking at the Firewall options, but it is not clear to me whether I should be altering the network connections of the network profiles to allow access for Remote Desktop connection, WITHOUT disabling the firewall.

I would be most grateful for any advice and help on this topic.

Eamonn Shanahan

2

Hello Eamonn,

We understand your concern.

We will help you to resolve the issue.

Please follow the below steps to configure the firewall and check if it works:

Open AVG Internet Security -> Click on Menu in the top right corner -> Settings -> Components -> Firewall -> Customize -> Network Profiles -> Change the network profiles from Public to Private.

Please get back to us if the issue persists, so that we will check and proceed further.

Thank you.