Mr Alan Binch, I don't need to start a new request, it seems as though I have created enough of a problem already. On my request #02805089 there has been no resolution as of yet. I have tried, and done everything that was requested of me, and can't get the PC TuneUp installed. I was going thru my past bills from your company and I discovered something that may be a problem. I see that my existing PC TuneUp: TMAED-DWKJK-4MK2D-ACZWW-6I2JJ-LDP7Y doesn't expire until June 27, 2016 and is set up as an Auto Renewal. I know I must be a pain but I purchased produce that is not able to be used. Please explain, and if I need to release my computor to your Staff to remotely install this program I'll be glad to do so. Thanking you in advance, Dan Foster
Hello Dan.
We apologize for any inconvenience caused. We see that your remote connection with one of our technician was disconnected. Kindly get in touch with them again as per the email instruction sent by the technician. They will be happy to assist you to resolve your issue. Thank you.
AVG Remote Support website, has 2 different Technitions working on this PC TuneUp and have left my front page tied up with dead sheets. Please help… Dan Foster ***Customer Care Request # 02805089
Dan,
We apologize for the inconvenience caused.
We understand how something like this will try your patience.
Upon reviving your case details, we see that your remote connection with our technician was disconnected. Kindly get in touch with them again as per the email instruction sent by the technician. They will be happy to assist you to resolve your issue.
Note:Please don't share personal information in community window. We kindly request you to please remove license number from your previous post.
Thank you.
Hello Dan.
We apologize for any inconvenience caused. We see that your remote connection with one of our technician was disconnected. Kindly get in touch with them again as per the email instruction sent by the technician. They will be happy to assist you to resolve your issue. Thank you.
I'm in front of my computor, can we please get the remotes of my screen, and what are we going to do about my PC TuneUp??? Thank You Dan Foster
Danny, we certainly understand your frustration.
As requested earlier, please follow the instructions sent by our remote support technician and contact them back again. They will happy to assist you with the PC Tuneup installation. Thank you.
Mr Alan Binch, I don't need to start a new request, it seems as though I have created enough of a problem already. On my request #02805089 there has been no resolution as of yet. I have tried, and done everything that was requested of me, and can't get the PC TuneUp installed. I was going thru my past bills from your company and I discovered something that may be a problem. I see that my existing PC TuneUp: TMAED-DWKJK-4MK2D-ACZWW-6I2JJ-LDP7Y doesn't expire until June 27, 2016 and is set up as an Auto Renewal. I know I must be a pain but I purchased produce that is not able to be used. Please explain, and if I need to release my computor to your Staff to remotely install this program I'll be glad to do so. Thanking you in advance, Dan Foster