Hello, Ains.
I am sorry to hear about that. May I know if it is a Mac or Windows computer that you are using? Do you receive any error message when trying to delete the file from quarantine? If yes, please provided us with a screenshot of it. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.
AVG has placed a suspected file in quarantine. I cannot delete it. How do I get permission to delete it?
Hello, Ains.
I am sorry to hear about that. May I know if it is a Mac or Windows computer that you are using? Do you receive any error message when trying to delete the file from quarantine? If yes, please provided us with a screenshot of it. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.
It is a Mac.
I don't get an error message. However if I click i on the isolated file, I get a message saying that I need permission to delete the file. How do I get permission?