Remove Card Details

AVG Subscription
10

I want to remove my card details from the avg account incase of any accidental transactions . I don't understand why would it get saved and why don't we have the rights to remove it at user end .

9

Hi Madhurima,

We're glad to help you with the info.
Before proceeding, would you be so kind to let us know the reason to remove card details?

3

Thank you for the clarification, Madhurima.

If you prefer to delete your credit card details from AVG database, please visit this link, enter your email address and click "Request Access".
Then, please check your inbox/spam folders for the email > click "Go to Portal" button > Support > scroll down and submit a request for data deletion.

1

How do I remove my card details ?

6

I submitted the below request . Please confirm if this is correct and what will be the ETA for this request.

7

It isn't possible & required to track the refund request via the privacy portal, Madhurima. As informed earlier, you'll receive the refund within 7 business days. Once the subscription is cancelled, the concerned team will proceed with your account deletion request. Thank you for your understanding in advance!

2

Hi Madhurima,

We're glad to help you with the info.
Before proceeding, would you be so kind to let us know the reason to remove card details?

4

Please be informed that AVG will not make any unauthorized charged.
You will receive email reminders before being charged.
If you wish we can cancel the auto renewal of this subscription.
So that you will not be charged for the renewal.

8

Let me rephrase the above steps to delete your account along with their data.
After your enter you email address in the below link :
https://www.avg.com/gdpr
You will receive an email from AVG, in the email click "Go to Portal" button > Support > scroll down and submit a request for data deletion.
If you are not able to follow these instructions, kindly let us know.

5

You have followed the correct procedure.
You will receive an email from the concerned team as soon as possible.
But before that, you have an active subscription.
Since you have an active subscription, you account deletion request will be denied.
Do you wish to cancel this subscription and get a refund for it?
Once you have no active subscriptions you can request for the account and data deletion.
Awaiting your response