Remove from blacklist

AVG Protection
8

Hi,

Is there an estimated timeline for when your team will evaluate our request?

7

Hello Robert, 
You've reached the AVG community support channel. 
Since you suspect that this is a false detection being made by AVG, please submit the detected website for false-positive analysis using this link: https://www.avg.com/en-gb/false-positive-file-form#pc
Once you've submitted the false-positive report, our concerned team will analyze the website and if found harmless, they'll whitelist it right away. Furthermore, they'll update the status via email.
Thank you for understanding in advance!

1

Hello,

Please remove our domain, meloqa.com.br, from the blacklist. Our site is 100% clean of viruses and Trojans. MeloQA is a legitimate service from a company with 20 years in the market. We are experiencing significant losses due to this situation.

Thank you.

3

Hello Robert, 

Thank you for writing back to us. We are sorry for the delay. Could you please provide the ticket reference number for your submission? So, we can check the status and let you know. We look forward for your response.

5

Hi,

Is there an estimated timeline for when your team will evaluate our request?

2

Hello Robert, 
You've reached the AVG community support channel. 
Since you suspect that this is a false detection being made by AVG, please submit the detected website for false-positive analysis using this link: https://www.avg.com/en-gb/false-positive-file-form#pc
Once you've submitted the false-positive report, our concerned team will analyze the website and if found harmless, they'll whitelist it right away. Furthermore, they'll update the status via email.
Thank you for understanding in advance!

4

Thank you for taking out your valuable time to sharing the information.
Since you did not get any response, we've manually created a case only for you and escalated to ThreatReports. 
They will review the website and get back to you with the fix as soon as possible via email.
We request your patience and cooperation in this regard.

6

Hi, Veeramani!

Thanks for your response. I'm not receive a ticket. I have a answer id: 9065p0000001Alg

Can you help me with this information?

Best