Hello,
I just renewed my AVG Ultimate subscription but have not been able to download AVG virus protection for the last year, because an old version is still installed. I was told to move the app to the trash, which I did, but now there is a remnant of 165 KB in Macintosh HD > Library > StagedExtensions > Applications.
I am only able to view it and "Get Info," I'm not able to delete, uninstall, or move it to the trash. I downloaded and ran AVG Clear, but it did nothing to solve the problem. All the directions I can find say to double-click and open the app, but it won't open, I just get a message that the file may be damaged or incomplete.
So basically I'm paying for this subscription for nothing until I can delete this remnant. All help is much appreciated.
Hi Leslie,
We're sorry for the inconvenience caused. We'll help you sort this.
Please follow the below steps & remove any/all traces of AVG Antivirus from your Mac:
- Open Finder
- In menu bar, select GO > GO TO FOLDER
- Type: /Library/Application Support/
- Locate and delete AVGAntivirus folder manually
- Restart your Mac
Once you've performed the above actions, check if you can reinstall AVG on your Mac.
Keep us updated.
Hi Leslie,
We're sorry for the inconvenience caused. We'll help you sort this.
Please follow the below steps & remove any/all traces of AVG Antivirus from your Mac:
- Open Finder
- In menu bar, select GO > GO TO FOLDER
- Type: /Library/Application Support/
- Locate and delete AVGAntivirus folder manually
- Restart your Mac
Once you've performed the above actions, check if you can reinstall AVG on your Mac.
Keep us updated.