Remove Win32:SillentInstaller-A

Viruses & Threats
8

Hi Akash,
I have Seagate Backup software and Seagate external harddisk. The file "95b11edd-80…" was the backup file on the external harddisk The continous backup were running very slowly and the AVG quarantine message poped up again and again.

I could not use the PC so I gave up and deleted/formated the hard disk and started all over…
And I get no detection messages.
I have scanned the PC and no problem was found. (It might have been a false positive.)

Thank you for comming back to me but I solved it in a little bit risky way but Í am back to normal now.
/Torsten

7

Hi Torsten,
Thank you for reaching out to us with your concern.
Could you tell me when exactly do you get the detection message?
Please provide me a screenshot of the Detection message. Here is a link with the steps to create a screenshot: http://avgclick.me/getscreenshot . You can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.

9

Hi Akash, I have the same problem. I'm trying to upload a screenshot of the message but after clicking the "choose file" option, nothing pops up to let me choose a file.

1

AVG moves "95b11edd-80…" to Quarantine because it was infected with "Win32:SilentInstaller-A [PUP]", again and again…  But how do I remove the threat?

2

Hi Torsten,
Thank you for reaching out to us with your concern.
Could you tell me when exactly do you get the detection message?
Please provide me a screenshot of the Detection message. Here is a link with the steps to create a screenshot: http://avgclick.me/getscreenshot . You can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.

3

I tried reseting Chrome and it didn't solve the problem. Instead I cleared my temporary files and that fixed it. But thanks for getting back to me.

4

Thank you for providing the screenshot. I see from the screenshot that the threat message is detected from Google Chrome file. Please reset the Google Chrome browser and check if that fix the issue. If you face any difficulties, please let us know and we will assist you further.

6

Thank you for responding to inform the status, Christina.
We appreciate your understanding and efforts in this matter.
Feel free to contact us if you need further assistance.

5

Hi Akash,
I have Seagate Backup software and Seagate external harddisk. The file "95b11edd-80…" was the backup file on the external harddisk The continous backup were running very slowly and the AVG quarantine message poped up again and again.

I could not use the PC so I gave up and deleted/formated the hard disk and started all over…
And I get no detection messages.
I have scanned the PC and no problem was found. (It might have been a false positive.)

Thank you for comming back to me but I solved it in a little bit risky way but Í am back to normal now.
/Torsten