Thanks for your response.
I have been through the restore procedure that you outline several times earlier today, before raising the problem with you. Each time AVG displayed "Whoops, an error. Cannot restore".
As the file had disappeared from the directory, I applied a little lateral thinking and tried to undelete the file. This worked, but AVG would not let me move or run it. It was locked, and clearly still quarantined.
I then turned off AVG protection, moved the file to the correct directory, and ran it. Now unlocked.
Turned on AVG and file runs as normal. Problem appears to have been solved.
Hello Richard,
We apologize for the inconvenience.
Kindly refer to this article & try restoring the quarantined file by clicking on "Restore and add exception".
If you're still unable to restore the file, please share us the screenshots of the detected file & the error message, so that we can check and assist you further.
You can post the screenshot here in your topic. Click on Answer & then click on the Image [mountain symbol] & follow the instructions.
Thanks in advance.
Hello Richard,
We apologize for the inconvenience.
Kindly refer to this article & try restoring the quarantined file by clicking on "Restore and add exception".
If you're still unable to restore the file, please share us the screenshots of the detected file & the error message, so that we can check and assist you further.
You can post the screenshot here in your topic. Click on Answer & then click on the Image [mountain symbol] & follow the instructions.
Thanks in advance.
AVG has suddenly quarantined a file that I have been using for a long time, installed from a recognised source. In trying to un-quarantine it I get "an error has occurred" and nothing happens. Is there any way out of this?
Thanks for your response.
I have been through the restore procedure that you outline several times earlier today, before raising the problem with you. Each time AVG displayed "Whoops, an error. Cannot restore".
As the file had disappeared from the directory, I applied a little lateral thinking and tried to undelete the file. This worked, but AVG would not let me move or run it. It was locked, and clearly still quarantined.
I then turned off AVG protection, moved the file to the correct directory, and ran it. Now unlocked.
Turned on AVG and file runs as normal. Problem appears to have been solved.
I am glad that you issue has been resolved, Richard.
I appreciate your time and effort in this.
Please feel free to contact us if you have any issues in the future.