Tung, when you initially purchased the product, you received a discount of CN¥110.00 and agreed that your subscription would continue for successive renewal terms equal in length to your initial license term, at the undiscounted price in effect at renewal. Information about price increase was included in the renewal notification email that was sent 30 days before the charge took place.
THis is the reason you have been quoted the full price in the renewal notification email.
I refer to the above question and would like to have your advice on the annual fee for my renewed subscription. Is the renewed subscription fee remained increasing to 248CNY?
Hi Tung,
For further clarifications regarding the subscription details, please click on the link below to reach our AVG sales team via live chat or call support.
https://support.avg.com/support_sales?l=en
My existing subscription is now 78CNY for one year, but the renewed subscription commencing on 26/7/2020 is increased to 248CNY. Please clarify and advise. Thanks.
I refer to the above question and would like to have your advice on the annual fee for my renewed subscription. Is the renewed subscription fee remained increasing to 248CNY?
Hi Tung,
For further clarifications regarding the subscription details, please click on the link below to reach our AVG sales team via live chat or call support.
https://support.avg.com/support_sales?l=en