Renew without consent

I want my money back, this company decided to automatic take 59,99€ of my paypal account and since didnt have enough money decided to take it off my bank account without any kind of authorization.
Cant even try to get a refund on the site because doesnt show my subcription.

Hello Juli,
Thank you for reaching AVG Support Community.
We will certainly check and help you with that.
We could not find the subscription on the account that you used for AVG community. Hence, I have sent you an email requesting few details to locate your subscription. Please check for the email and revert to us.
Thank you for your understanding.

Hello Juli,
Thank you for reaching AVG Support Community.
We will certainly check and help you with that.
We could not find the subscription on the account that you used for AVG community. Hence, I have sent you an email requesting few details to locate your subscription. Please check for the email and revert to us.
Thank you for your understanding.