Renewal ANG PC TuneUp

Hello Erik,

We are sorry for the delay in response and inconvenience caused.
As per our record, your AVG PC TuneUp (1 computer) license already got auto renewed and the current renewed license expires on 21st February 2018.
Did you check for this renewal license email on spam and junk folders once?

According to your Mail January 7 2017 the renewal shoud be  renewed automatically.
I have also received an invoice NO 3502868146 dated 06-02-2017.
My question is : Why has it not been renewed ????
I have changed my address and you have confirmed the receipt.

Hello Erik,

We are sorry for the delay in response and inconvenience caused.
As per our record, your AVG PC TuneUp (1 computer) license already got auto renewed and the current renewed license expires on 21st February 2018.
Did you check for this renewal license email on spam and junk folders once?