Renewal avg antivirus

Henry, In future please refrain from carrying out multiple postings on the same subject! You won't obtain an answer to your query any faster!. Also please try to keep the whole conversation in one question/thread to speed up any resolution. Please see your other posting (https://support.avg.com/answers?id=9060N000000UDIzQAO).
AVG Guru

i use AVg since 2015, every year i renewal, BUT
My AVG become AVG Free after I renewal in 10 feb 2018
it is detail my billing :
order number : 81441148
invoice number : 3802799551
avg order reference number : 701-1-352427
can you help me
tq

Henry, In future please refrain from carrying out multiple postings on the same subject! You won't obtain an answer to your query any faster!. Also please try to keep the whole conversation in one question/thread to speed up any resolution. Please see your other posting (https://support.avg.com/answers?id=9060N000000UDIzQAO).
AVG Guru