Hi Donald.
We'll be glad to clarify this.
When you initially purchased the product, you received a discount and agreed that your subscription would continue for successive renewal terms equal in length to your initial license term, at the undiscounted price in effect at renewal. This is the reason we quoted the full price in the renewal reminder.
I would request you to contact our sales team (https://support.avg.com/support_sales?l=en) for help to cancel the automatic renewal and renew the subscription manually with a possible discount.
I HAVE RECEIVED THE RENEWAL ADVICE AND NOTE THAT THE AMOUNT IS R829.00. THE PREVIOUS YEAR WAS R 499.00. THE INCREASE IS THUS R330.00 IE. 66%
AS A PENSIONER I CANNOT JUSTIFY THIS INCREASE AND THEREFORE REQUEST THAT YOU CONSIDER A REDUCTION OR ALTERNATIVELY A ALTERNATE PACKAGE.
PLEASE REPLY URGENTLY AS TIS DEBIT IS DUE FOR 10TH NOVEMBER 2020.
Hi Donald.
We'll be glad to clarify this.
When you initially purchased the product, you received a discount and agreed that your subscription would continue for successive renewal terms equal in length to your initial license term, at the undiscounted price in effect at renewal. This is the reason we quoted the full price in the renewal reminder.
I would request you to contact our sales team (https://support.avg.com/support_sales?l=en) for help to cancel the automatic renewal and renew the subscription manually with a possible discount.