Renewal for Clean Up has been paid but I'm still being asked to pay it

Grace, In future please refrain from carrying out multiple topic postings on the same subject! You won't obtain an answer to your query any faster!. Also please try to keep the whole conversation in one question/thread to speed up any resolution. Please see your other posting (https://support.avg.com/answers?id=906b0000000DqMkAAK).
AVG Guru

Hello
I had £29.99 taken from my account on June 5th, which was the renewal for Clean Up.  However, I'm getting a message saying I haven't paid to renew it yet, and it's not working.

Grace, In future please refrain from carrying out multiple topic postings on the same subject! You won't obtain an answer to your query any faster!. Also please try to keep the whole conversation in one question/thread to speed up any resolution. Please see your other posting (https://support.avg.com/answers?id=906b0000000DqMkAAK).
AVG Guru