Hi there,
I cancelled my old subscription to renew it later and change to a 1 device subscription from a 10 device subscription. My remaining 59 days have not been added, so the new subscription is already activated. Shouldn't it activate after the expiry of the old one as I clicked on "renew now"? I'm trying to contact the help center but the chat seems unavailable and the only phone numbers are in UK, US and AUS, but I'm in NZ. What do I do?
Hello Janina,
Thank you for contacting AVG Community Support.
We understand that after renewal the remaining days are not added to the new subscription. We'll certainly check and help you out.
Upon checking your AVG account, we see that you have already reached our chat support team and they helped you resolve the issue.
If you have more queries, do let us know.
You can reach our support team anytime via Live chat or voice call by cliking the link: https://support.avg.com/avg/en/ww/home/current/contact
Note: Calls from outside the US, UK or AU may be subject to international charges from your telephone provider.
Thank you and keep us updated.
Hello Janina,
Thank you for contacting AVG Community Support.
We understand that after renewal the remaining days are not added to the new subscription. We'll certainly check and help you out.
Upon checking your AVG account, we see that you have already reached our chat support team and they helped you resolve the issue.
If you have more queries, do let us know.
You can reach our support team anytime via Live chat or voice call by cliking the link: https://support.avg.com/avg/en/ww/home/current/contact
Note: Calls from outside the US, UK or AU may be subject to international charges from your telephone provider.
Thank you and keep us updated.