I contacted you as I received a renewal notice via AVG@digital river, i unchecked auto renewal, I then had another message stating you had tried to debit funds but were unable. I then contacted you again, as shown below
Subject: AVG Customer Care - Request #06873441 [ ref:_00Db0Z3Sf._5000N1VO0cs:ref ]
Hello Jordan, Thank you for contacting AVG.
We would like to inform you that the Subscription (automatic renewal) has been cancelled for your license:
AVG Anti-Virus (1 computer) EXP: 2018.7.20 AMK6T-KYPUK-JXV7E-A6N3X-Y4XSO-DIE7T
The license will not be renewed and no money will be taken from your account for the renewal. You will be informed about the expiration of your license in time to purchase a license renewal before your AVG expires.
Best regards,
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The money came out of my account despite your stating it wont. I have just left Uni and this has left me exposed financially. I am sorry but this is incredibly unprofessional.
Please refund me ASAP!
Jordan, you do not have any other active subscriptions with AVG and we assure you will not be charged for an automatic renewal in future.
Hi Jordan,
We apologize for the inconvenience caused, this might have happened due to technical issue. However we will help you to get the refund for this transaction from AVG, I have escalated the case to our refund team to help you in getting the refund.
Our refund team will get in touch with you through email with the resolution for refund. Please check your email inbox frequently, also check your junk/spam folders as well to hear back from us.
Thanks,
Vishnu Vardan
Hi Jordan,
We apologize for the inconvenience caused, this might have happened due to technical issue. However we will help you to get the refund for this transaction from AVG, I have escalated the case to our refund team to help you in getting the refund.
Our refund team will get in touch with you through email with the resolution for refund. Please check your email inbox frequently, also check your junk/spam folders as well to hear back from us.
Thanks,
Vishnu Vardan
Thanks Vishnu,
Please can we be sure that this will not happen again the same time next year.
I appreciate the speed of your response
Jordan