Renewal installation problems

Hello Frode,
I'm sorry to hear that you're experiencing issue with AVG installation after renewal. I have sent you an email, please follow the email instruction to connect with us remotely, we will check with your installed AVG programs and we will help you to install your updated AVG program.
Best regards,
Alok.

Not able to install downloaded file after renewal. I get the following message;

INSTALLATION FAILED

Failure code; 0xE0010509: 

Hello Frode,
I'm sorry to hear that you're experiencing issue with AVG installation after renewal. I have sent you an email, please follow the email instruction to connect with us remotely, we will check with your installed AVG programs and we will help you to install your updated AVG program.
Best regards,
Alok.