Renewal is not rcognized

Other products
3

Hello Denise,
I have just sent you an email requesting more information to resolve the issue. You can contact us by replying to that email. Thank you.

1

AVG Ultimate

Renewed subscription of AVG Ultimate, the purchase shows in my AVG account, however it does not show in my subscriptions and my AVG programs have shut down saying purchase full version.

2

Hello Denise,
I have just sent you an email requesting more information to resolve the issue. You can contact us by replying to that email. Thank you.