Hello Susan,
We regret for the inconvenience caused to you. Could you please let us know if you are receiving an error code when you try to install AVG Protection multidevice? We would request you to run the AVG remover tool to remove all the remnants of the failed installation and then try to install AVG Protection multidevice.
To run remover tool, please visit http://www.avg.com/tools#tba2 and click on "AVG Remover" to download the remover tool and run it on your PC. It will ask you to select which product you would like to uninstall. Please select "AVG Protection" and follow the setup instructions to uninstall AVG. Once the tool is run, your PC will automatically reboots. After the restart, please check if a folder with name AVG Remover is created under C:\ and remove it.
Then follow the steps in this article http://avgclick.me/1JpamCM to download and install AVG Protection multidevice. Thank you.
I just renewed my AVG and during the down load it stopped.
Going crazy, not really a computer person.
Hello Susan,
We regret for the inconvenience caused to you. Could you please let us know if you are receiving an error code when you try to install AVG Protection multidevice? We would request you to run the AVG remover tool to remove all the remnants of the failed installation and then try to install AVG Protection multidevice.
To run remover tool, please visit http://www.avg.com/tools#tba2 and click on "AVG Remover" to download the remover tool and run it on your PC. It will ask you to select which product you would like to uninstall. Please select "AVG Protection" and follow the setup instructions to uninstall AVG. Once the tool is run, your PC will automatically reboots. After the restart, please check if a folder with name AVG Remover is created under C:\ and remove it.
Then follow the steps in this article http://avgclick.me/1JpamCM to download and install AVG Protection multidevice. Thank you.