Hi Rob,
We realize this could be upsetting.
We could see that you have already contacted our chat support and this concern was escalated to senior team.
Please keep checking your emails regularly to know about its status.
You can also share this as a feedback from program settings.
Open AVG Internet Security program window. Click on "Menu->About->Submit Feedback" option to get this done.
Thank you.
I'm within two weeks of my subscription running out. Now, no matter what I do, I cannot stop these periodic (every few hours) intrusions of the thing popping up nag messages about renewal. I've tried hiding the notification center icon, using silent mode, even disabling all the protection. Nothing stops the marketing vultures. The problem is that I run jobs on my computer for a living and also do screen recorded sessions for publication. If I run a computational job, this thing pops up, jumps to the foreground and slows down the now 'background' job. I'm rarely watching the thing just process numbers so I lost about 4 hours time on that one last night. When I'm recording a session, this thing just pops up and I have to start the whole section over. It's not just an annoyance, it's costing me time and money on my job.
I was told by support to use silent mode, that that doesn't work either.
I cannot believe that every customer (including large corporate accounts) has this pop up on every machine in the company for weeks every 3 hours.
How does this get turned off? Support says there's only the silent mode and no other way. This is the best reason I currently have to just uninstall it and ask for a refund on the remainder of my subscription. If this can't be deactivated, I won't be renewing. It's too costly for me to lose all this work.
“You are welcome to share the feedback to us.
We will make sure that it has reached the concerned team.”
What does that even mean? Is this an answer to my question or just a tactic to say you responded within the allotted time so it doesn’t show up on your report that you were slow?
There is no answer to my question here. My concern is clearly stated, no ‘feedback’ is required if you understand the operation of your own product.
What ‘feedback to us’ am I supposed to share? What is the ‘concerned team’?
There’s nothing in this response.
Please escalate to someone who can provide answers that don’t appear in scattered fragments of sentences. The grammar of the response isn’t even correct.
Escalate ticket: 11678657
I am under the impression that all I’m getting is the run around from contractual treatments of a ticket system by outsourced personnel.
My name is not Terry. Did you even look at my account? Where did ‘Terry’ come from? This may be part of a thread, but it's not the question I posted.
“You are welcome to share the feedback to us.
We will make sure that it has reached the concerned team.”
What does that even mean? Is this an answer to my question or just a tactic to say you responded within the allotted time so it doesn’t show up on your report that you were slow?
There is no answer to my question here. My concern is clearly stated, no ‘feedback’ is required if you understand the operation of your own product.
What ‘feedback to us’ am I supposed to share? What is the ‘concerned team’?
There’s nothing in this response.
Please escalate to someone who can provide answers that don’t appear in scattered fragments of sentences. The grammar of the response isn’t even correct.
Escalate ticket: 11678657
I am under the impression that all I’m getting is the run around from contractual treatments of a ticket system by outsourced personnel.
Rob, we understand your frustration.
Please accept our apologies for the inconvenience caused.
We could see that you have contacted us via chat and our colleague has notified the concerned team.
They will get back to you as soon as possible.
Your patience is appreciated.
I understand. Only, i began to to get renewal, and even subscription has expired months before it shold have been expiring, to the point of almost repaying, twice, out of confusion. Just recently had to dig up emails since 2015 and make a spreadsheet to track when my subscripts started, really expired, and what i pd for ea one. Pain in the a*#. Yes AVG, ypu hv some work to do on those pop ups. A couple emails once a month the two months prior to expiriy should be enough. If a subscriber doesnt respond by two weeks prior to expiry one pop-up ea of those last 2 weeks should get our attention.
Hi Terry,
This is not the experience we want you to have with AVG.
You are welcome to share the feedback to us.
We will make sure that it has reached the concerned team.
Thank you.
Hi Rob,
We realize this could be upsetting.
We could see that you have already contacted our chat support and this concern was escalated to senior team.
Please keep checking your emails regularly to know about its status.
You can also share this as a feedback from program settings.
Open AVG Internet Security program window. Click on "Menu->About->Submit Feedback" option to get this done.
Thank you.