Thank you for the confirmation, Charles. We would like to inform you that the Subscription (automatic renewal) has been cancelled for your license: AVG TuneUp - Unlimited
The license will not be renewed and no money will be taken from your account for the renewal. You will be informed about the expiration of your license in time to purchase a license renewal before your AVG expires.
How do I cancel this subscription again? I believed that I had already done this, but now have a reminder that another fee will be taken. The site leads me round in circles, presumably so that I give up trying to cancel. Please stop my subscription permanently.
Hello, Charles.
Thank you for reaching us with your concerns. I see that you have 2 AVG subscriptions, AVG Internet Security - Unlimited (1 year subscription) valid till 29th May 2018 and AVG TuneUp - Unlimited (1 year subscription) valid till 10th Feb 2018. Please be informed that the auto renewal notification that you received was for AVG TuneUp - Unlimited.
Let us know if you would like to cancel the auto renewal for this subscription and I will help you with it.
On May 17,2017 I paid for my annual subscription. Yesterday I received a renewal invoice to start my next annual subscription effective Feb. 10,2018. I don't believe that I should be charged for a subscription now to start in February, when my fee is not do until May. I tried to respond to the notice I received but was unable to connect. How can I get my invoice postponed until May
Hello, Charles.
Thank you for reaching us with your concerns. I see that you have 2 AVG subscriptions, AVG Internet Security - Unlimited (1 year subscription) valid till 29th May 2018 and AVG TuneUp - Unlimited (1 year subscription) valid till 10th Feb 2018. Please be informed that the auto renewal notification that you received was for AVG TuneUp - Unlimited.
Let us know if you would like to cancel the auto renewal for this subscription and I will help you with it.
Ann,
We could help you with the cancellation of subscription if we had your email address. It is not recommended to get your personal info on this Community forums.
Please contact our support team: https://support.avg.com/support_contact_form?l=en via online chat to assist you further.
How do I cancel this subscription again? I believed that I had already done this, but now have a reminder that another fee will be taken. The site leads me round in circles, presumably so that I give up trying to cancel. Please stop my subscription permanently.
Yes, I would like to cancel the AVG Tune up program. Thank you for your willingness to do this for me.
Please confirm when this has been accomplished.
Thank you for the confirmation, Charles. We would like to inform you that the Subscription (automatic renewal) has been cancelled for your license: AVG TuneUp - Unlimited
The license will not be renewed and no money will be taken from your account for the renewal. You will be informed about the expiration of your license in time to purchase a license renewal before your AVG expires.