Renewal of AVG Internet Security

AVG Protection
7

Hi Linda,

We are sorry for the confusion.

Yes, the 19.6 is the latest version of AVG Internet Security. You dont have to reinstall the program again.

Regarding the renewal date, your AVG Internet Security is valid till 2020.11.25.

If you are unable to find this expiration date in your AVG MyAccount, please share us the screenshot of it.

1

Hello,
I have just renewed and paid for my AVG Internet Security via your Sales Chat and was told at the end of the chat that I have an 'old version' installed which needs to be replaced.  So far as I can see, I've got the new version i.e. :-
Software version: 19.6.3098 (build 19.6.4546.517)
Virus Definition version: 190811-2
UI version 1.0.179

1.- If this is an old version, I will need you to install the new one for me please, as I am not tech savvy enough to do it myself?

2.-Also, please could you tell me why My AVG Account is not reflecting the new Renewal Date of Novembr 2020 (it still says 2019).  However, my AVG dashboard has updated to the new Renewal date of November 2020?

2

Jeg vl gerne opsige mit abonnement hos AVG pr. dags dato, da jeg har købt en ny computer hvor virus programmet medfølger.
Med venlig hilsen
Oluf Larsen
Krudttårnsvej 161, 1. th.,
2791 Dragør

3

Hi Linda,

We are sorry for the confusion.

Yes, the 19.6 is the latest version of AVG Internet Security. You dont have to reinstall the program again.

Regarding the renewal date, your AVG Internet Security is valid till 2020.11.25.

If you are unable to find this expiration date in your AVG MyAccount, please share us the screenshot of it.

4

Hello Santhosh,
Thanks for your reply.  This morning i find AVG MyAccount is showing the correct expiration date of 25.11.2020 so everything is ok now thanks.

5

Hello Oluf,

The support here is provided in English.
We realize that you would like to cancel the AVG subscription.
In order to locate the account, we request you to contact our support using this https://support.avg.com/support_sales_chat? link.
If not, you can create your own post on this community from which we will be able to get the details.
Thank you.

6

You are most welcome, Linda.
Thank you for updating the status.
Glad to know that your issue has been resolved.
Feel free to contact us if you need assistance with AVG. We are available round the clock.
Have a nice day!