Renewal of AVG tuneup for i year when I have already paid on April 11th for a 2 year renewal. Why th

AVG Protection
3

Hello Martin,

I will help you with the necessary information.

I see from your record that you have bought AVG TuneUp Unlimited on 2019.4.11 and got charged for the automatic renewal of AVG PC TuneUp on 2019.4.21.

This program is different from the one you have bought. As the automatic renewal was enabled for your older order, you were charged for the automatic renewal.

Shall we go ahead with the refund of AVG PC TuneUp that was recently renewed on your account?

1

I have already renewed my AVG tune up on April 11th for 2 years Order no.13545948910. I note that my one year renewal payment is for an old address.

2

Hello Martin,

I will help you with the necessary information.

I see from your record that you have bought AVG TuneUp Unlimited on 2019.4.11 and got charged for the automatic renewal of AVG PC TuneUp on 2019.4.21.

This program is different from the one you have bought. As the automatic renewal was enabled for your older order, you were charged for the automatic renewal.

Shall we go ahead with the refund of AVG PC TuneUp that was recently renewed on your account?