I recently received notification regarding the renewal of my AVG Secure VPN subscription - Order number: 14114669110.
I received and e-mail to confirm renewal mid May. However when I view this on my PC I tells me that my current licence expires in 20 days and offers me renewal options.
I have been charged NZ79.99 for the renewal yet the reminder is advising a discounted figure of $54.99.
Can you please explain why I have been charged the full amount and why I am being advised that I only have 20 days left .
I also have ongoing problems with the connection dropping out and reconnecting within the space of about 30 seconds. I run a Windows 7 with a Service Pack 1
Hello Melanie,
We will explain this clearly. Renewal cost will always be the original price of the product. We need to reactivate AVG Secure VPN on your PC after each renewal to fix this expire message. We have sent you an email with the steps to follow. Please check and let us know if you need further help.