I tried to renew my AVG Antivirus program on June 13, 2017, and paid DKK 556.00 for 2 years of subscription with my Visa Card. The amount has been deducted from my bank account on June 15th. Unfortunately, I have not been able to install the new program. What do I do now??
My old Antivirus program expired on June 23, 2017, so I'm not protected now. I received an invoice on June 13th with No. 3702110270, Order No. 79797035, AVG Reference No. 701-8208208. Invoice for my old program. Also for two years is from June 24, 2015 No. 290224978, Order No. 65632281, AVG Reference 36-5557878 .
I have not received a new License No. My old License No. from 2015 is AMXAI-CXG7H-QHSJU- Q6RCF-WEBUKU-UCY6Z, but I can not use it. What should I do, help me or return my $ 556.00 so I can start over.
I have tried to chat with your support, with they unable to find my abonnement, but only my husband, Erik Buch Nielsen
Order Number: 701-7409301
Order Date: April 6, 2017
Includes:
- AVG Driver Updater (1-year license)
Order Date: March 27, 2017
Includes:
- AVG TuneUp - Unlimited (1-year subscription)
Order Date: February 9, 2017
I can not use that for anything
With kindly
Lone Buch Nielsen
Sdr. Fasanvej 80 A
2000 Frederiksberg
Denmark
Mail: lone.buch.nielsen@hotmail.com or
lone.erik.buch@get2net.dk
Phone: +45 2831 3045
Please give me a quick response.
PS! I can only install the program if I pay again, but I have already paid.