Hi David,
I apologize for any inconvenience caused to you with activation procedure. I see that your AVG Internet Security (1 computer) is going to expire on 17th Nov 2017. I also see that you have an active AVG Internet Security - Unlimited (1 year subscription) valid till 24th Aug 2019 which is what you renewed recently. They are identical products but the latter can be installed on unlimited devices (Windows, Mac & Android).
Please be informed that AVG Internet Security - Unlimited does not require a license number for activation, as it is activated using your AVG My Account that was created during your purchase. It could be possible that you still have AVG from earlier installation. I would request you to uninstall it and install fresh copy of AVG Internet Security - Unlimited.
Click on the link below for steps to uninstall AVG:
http://support.avg.com/SupportArticleView?urlname=How-to-uninstall-AVG .
Then click on the link below for steps to install AVG Internet Security - Unlimited :
http://support.avg.com/SupportArticleView?urlname=Download-and-install-AVG-Protection .
I paid to renewed my subscription to AVG Internet Security Unlimited two days ago. The user interface still says my subscription is about to expire, and none of the methods of activation listed seem to actually exist in the version I have. No "Connect" menu, nowhere to enter the 20-character activation code. Nothing.
Does anyone know if the new subscription starts automatically? Or is there something I need to do first, and if so, what?
Hi David,
I apologize for any inconvenience caused to you with activation procedure. I see that your AVG Internet Security (1 computer) is going to expire on 17th Nov 2017. I also see that you have an active AVG Internet Security - Unlimited (1 year subscription) valid till 24th Aug 2019 which is what you renewed recently. They are identical products but the latter can be installed on unlimited devices (Windows, Mac & Android).
Please be informed that AVG Internet Security - Unlimited does not require a license number for activation, as it is activated using your AVG My Account that was created during your purchase. It could be possible that you still have AVG from earlier installation. I would request you to uninstall it and install fresh copy of AVG Internet Security - Unlimited.
Click on the link below for steps to uninstall AVG:
http://support.avg.com/SupportArticleView?urlname=How-to-uninstall-AVG .
Then click on the link below for steps to install AVG Internet Security - Unlimited :
http://support.avg.com/SupportArticleView?urlname=Download-and-install-AVG-Protection .