Hello, Jerry.
We'd be glad to help you with this. It could be possible that you've already installed an unlimited devices version of AVG TuneUp or there are traces from previous installation preventing the installation. We'd request to download AVG Remover tool (http://download.avg.com/filedir/util/AVG_Remover.exe) and run it on your PC to remove AVG PC TuneUp completely and then try to re install it.
Note: Click 'Run anyway' if the remover tool does not detect any AVG apps.
After running the remover tool, restart your PC once and click this link for instructions to download and install AVG PC TuneUp using the new license number.
We'd also like to inform that you have another copy of AVG PC TuneUp (1 computer) license. If you are using only one computer, we can merge the two licenses into one. Please let us know your confirmation to proceed with it.
I renewed AVG Tuneup with an auto renewal, renewal order number 53658462200, When I try to download or install it, it tells me I can't because of an existing product.Is there a way to resolve this problem or get my money back?
Hello, Jerry.
We'd be glad to help you with this. It could be possible that you've already installed an unlimited devices version of AVG TuneUp or there are traces from previous installation preventing the installation. We'd request to download AVG Remover tool (http://download.avg.com/filedir/util/AVG_Remover.exe) and run it on your PC to remove AVG PC TuneUp completely and then try to re install it.
Note: Click 'Run anyway' if the remover tool does not detect any AVG apps.
After running the remover tool, restart your PC once and click this link for instructions to download and install AVG PC TuneUp using the new license number.
We'd also like to inform that you have another copy of AVG PC TuneUp (1 computer) license. If you are using only one computer, we can merge the two licenses into one. Please let us know your confirmation to proceed with it.