Hello Raymond,
We regret the inconvenience caused.
Please be informed that Digital River is our payment gateway only and the link they provided is the legitimate AVG official website.
We do send pre-billing notifications to our cusstomers via email 15 days prior to the charge, which includes info on how to cancel, renewal date & amount to be charged.
If you wish to contact our customer care, you can either use this link to contact them via live chat or use the below numbers to call them:
- United States: +1 844 259 8811
- Great Britain: +44 (0) 800 652 4940
- Australia: +61 1800 429 319
Regrettably, we don't have a designated email address that can be used to contact us. However, we can initiate an email conversation from our end.
Let us know if you require email assistance.
After being deducted the renewal cost, i replied to the email sender i.e. onlinestore.en.cs@digitalriver.com stating that i would like to be informed of the renewal cost first so that i have a choice. They responded with they don't deal with that issue and to contact AVG.com, my question is, is that a legitimate site? and why could they not give me a proper response other than that. It is very difficult to find a email address for this type of issue. Obviously taking £74 from my account i should have the choice of renewing or not.
Hello Raymond,
We regret the inconvenience caused.
Please be informed that Digital River is our payment gateway only and the link they provided is the legitimate AVG official website.
We do send pre-billing notifications to our cusstomers via email 15 days prior to the charge, which includes info on how to cancel, renewal date & amount to be charged.
If you wish to contact our customer care, you can either use this link to contact them via live chat or use the below numbers to call them:
- United States: +1 844 259 8811
- Great Britain: +44 (0) 800 652 4940
- Australia: +61 1800 429 319
Regrettably, we don't have a designated email address that can be used to contact us. However, we can initiate an email conversation from our end.
Let us know if you require email assistance.