Renewal subscription not working, customer support not answering

Tried to get customer support online after failing to download my renewal subscription.  There does not seem to be connection?
Can I contact by email instead?

Hello Sig,

Please accept our apologies.
We'd like to inform you that we don't have a designated email address to contact us. However, we can send you an email and you can revert to us by using it.
Please elaborate your issue/concern & share us more details, for further assistance. Awaiting your response.

Hello Sig,

Please accept our apologies.
We'd like to inform you that we don't have a designated email address to contact us. However, we can send you an email and you can revert to us by using it.
Please elaborate your issue/concern & share us more details, for further assistance. Awaiting your response.